Shipping policy
Overview
At La Luna Haven, we are committed to delivering your order as quickly and safely as possible. Please review our shipping policy below for details on processing and delivery times.
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Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays).
Once your order has been processed, it will be shipped out and you will receive a confirmation email.
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Shipping Time
Estimated delivery times vary depending on your location:
- Europe: 5–10 business days
- United States & Canada: 7–15 business days
- International: 10–20 business days
Please note that these are estimated delivery times and may vary due to external factors.
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Shipping Costs
Shipping costs are calculated at checkout.
We may offer free shipping promotions from time to time.
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Tracking Orders
Once your order has been shipped, you will receive a tracking number via email.
Please allow 2–5 days for tracking information to update.
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Delays
We are not responsible for delays caused by shipping carriers, customs, or unforeseen circumstances such as weather or high demand periods.
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Incorrect Address
Please ensure that your shipping address is correct at checkout.
We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
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Lost or Stolen Packages
La Luna Haven is not responsible for lost or stolen packages confirmed as delivered.
If you experience any issues, please contact the shipping carrier directly.
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Contact Us
If you have any questions about your order or shipping, please contact us through our store contact page or send us email 📧 lalunahaven51@gmail.com
We are happy to help.