Last updated:
18-06-2025
At La Luna Haven, your satisfaction matters to us. While many of our items are intimate or personal in nature, we strive to offer a fair and respectful return experience.
Eligible Returns
We accept returns under the following conditions:
You have proof of purchase (order number or receipt)
Item is , unused, and in its original packaging
Return is requested within 14 days of delivery
Item is not an intimate, worn, or personal-use product (see exclusions below)
Non-Returnable Items (for hygiene & safety)
Due to the intimate nature of many of our products, we cannot accept returns or exchanges on the following:
Sleepwear that has been worn or washed
Worn lingerie or underwear
Sex toys (even if unused)
Refunds
Once your eligible return is received and inspected, we’ll notify you by email and, if approved:
Please allow 5–10 business days for the refund to appear on your statement
Refunds are processed to your original payment method
Exchanges
We only replace items if they are defective or damaged.
Shipping And Returns
Email us at Lalunahaven51@gmail.com] with your order number and reason for return If approved, we’ll send return instructions and an address You are responsible for return shipping costs unless the item is defective or incorrect.
Need help?
Contact us at {Lalunahaven51@gmail.com} for questions related to refunds and returns.