Last updated:
18-06-2025
At La Luna Haven, your satisfaction with our jewelry means everything to us. We understand that choosing the perfect piece is personal, so we’re committed to providing a fair and respectful return experience to ensure you feel confident and valued every step of the way.
Eligible Returns
We accept returns under the following conditions:
You have proof of purchase (order number or receipt)
Item is , unused, and in its original packaging
Return is requested within 14 days of delivery
Non-Returnable Items (for Hygiene & Safety)
To maintain the highest standards of hygiene and quality, we cannot accept returns or exchanges on jewelry items that have been worn, damaged, or altered. All returned jewelry must be in its original, unworn condition with packaging intact.
Refunds
Once your eligible return is received and inspected, we’ll notify you by email and, if approved:
Please allow 5–10 business days for the refund to appear on your statement
Refunds are processed to your original payment method
Exchanges
We only replace items if they are defective or damaged.
Shipping And Returns
Email us at Lalunahaven51@gmail.com] with your order number and reason for return If approved, we’ll send return instructions and an address You are responsible for return shipping costs unless the item is defective or incorrect.
Need help?
Contact us at {Lalunahaven51@gmail.com} for questions related to refunds and returns.